11 apk Privacy Policy – How We Handle Your Personal Data

When you register an account on 11 apk, we collect personal details such as your full name, date of birth, email address, and mobile number. We also collect your preferred payment method details and any identity documents you submit during the verification process. As you use the platform, we automatically gather technical data including your device type, browser version, IP address, and session activity logs. This information helps us confirm that you are a real person based in the Philippines and that you meet the minimum age requirement of 18 years old. We may also collect information you provide when you contact our support team, such as the content of your messages and any attachments you send. All data collected is limited to what is genuinely necessary for operating the platform safely and in compliance with applicable regulations.

The personal data we collect is used primarily to create and manage your account, process deposits and withdrawals in Philippine pesos, and verify your identity as required by our platform policies. We use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or this Privacy Policy. Your activity data helps us detect unusual behaviour, prevent fraud, and ensure that the platform remains fair and secure for all Filipino players. We may use aggregated, anonymised data to improve our services, optimise the mobile experience, and develop new features across the game lobby and betting sections. We do not use your personal data to make automated decisions that would significantly affect your account without human review. If you have opted in to receive promotional communications, we may send you information about relevant offers — you can withdraw this consent at any time by contacting our support team.

11 apk does not sell, rent, or trade your personal information to any third party for marketing purposes. We share your data only where it is strictly necessary — for example, with payment processors who handle your deposits and withdrawals, or with identity verification providers who confirm your documents during the KYC process. Any third-party service provider we work with is contractually required to handle your data securely and to use it only for the specific purpose for which it was shared. We may also disclose your information to regulatory authorities or law enforcement agencies if we are legally required to do so. In the event that the platform undergoes a business transfer or restructuring, your data may be transferred as part of that process, and you will be notified in advance. We take reasonable steps to ensure that all parties who receive your data maintain standards consistent with this Privacy Policy.

Your personal data is stored on secure servers and protected using industry-standard encryption both in transit and at rest. We implement access controls to ensure that only authorised personnel can view sensitive account information, and all internal access is logged and monitored. Passwords are stored in hashed form and are never accessible in plain text by any member of our team. We conduct regular security reviews to identify and address potential vulnerabilities in our systems. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and you are encouraged to use a strong, unique password for your 11 apk account. If you suspect that your account has been compromised, please contact our support team immediately using the email address shown in the footer of this page.

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, in line with our legal and regulatory obligations. Transaction records and identity verification documents may be kept for a minimum of five years following account closure to comply with anti-money laundering requirements applicable in the Philippines. Once the retention period has expired and there is no legal basis for continued storage, your data will be securely deleted or anonymised. If you request account closure, we will begin the data retention countdown from the date your account is formally closed. You may request information about the specific retention periods that apply to your data by contacting our support team at the email address listed in the footer below.

As a registered player on 11 apk, you have the right to request access to the personal data we hold about you at any time. You may also ask us to correct any inaccurate information, or to delete your data where there is no longer a legitimate reason for us to hold it. If you believe that our processing of your data is unlawful or that your rights have been violated, you have the right to raise a complaint with the relevant data protection authority in the Philippines. You may also request that we restrict the processing of your data while a complaint is being investigated. To exercise any of these rights, please contact our support team using the email address shown in the footer of this page, and we will respond within a reasonable timeframe. We are committed to handling all data rights requests fairly, transparently, and without undue delay.

The 11 apk platform uses cookies and similar tracking technologies to maintain your session, remember your preferences, and improve the overall performance of the site on your mobile device. Essential cookies are required for the platform to function correctly and cannot be disabled without affecting your ability to log in or place bets. We may also use analytics cookies to understand how players navigate the platform, which pages are most visited, and where technical issues occur — this data is always aggregated and never linked to your personal identity. You can manage your cookie preferences through your browser settings at any time, though disabling non-essential cookies will not affect your access to your account. By continuing to use the platform after being informed of our cookie practices, you consent to the use of cookies as described in this section.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer to Filipino players. When material changes are made, the revised policy will be published on this page with an updated effective date. We encourage you to review this page periodically so that you remain informed about how your data is being handled. Continued use of the platform after any update has been posted constitutes your acceptance of the revised Privacy Policy. If you have questions about any changes, please visit our FAQ page or reach out to the support team directly using the contact details in the footer.